What is it?

The Report Approval Queue module of Crawford Desktop allows the Branch Manager/Team Lead to manage approvals for client reports in the Claims Management System (CMS) for claims assigned to their direct reports.

What does it do?

Users have the ability to view claim details, approve or reject a single report, or approve or reject multiple reports simultaneously.

The QA Review Queue function within the system allows the quality review team to utilize a single process and system for the review of client reports, while providing much improved functionality for filtering and sorting the queue.

Report Approval for Client Reports also captures much needed data on the results of these quality reviews and allow for management reporting on individual adjuster and client results that can be used for training, performance management and client retention strategies.

The system includes a search feature which allows the user to input parameters for specific search conditions. Examples include identifying a specific client, branch or adjuster. Report Approval for Client Reports also integrates with XactAnalysis^®.

How does it help us?

The improved functionality and streamlined process allows for faster claims processing and an improved client deliverables.

Who uses it?

U.S. Property & Casualty currently.

Report Approval for Client Reports “sits on top” of our claims management system, and other countries who utilize CMS could use it with modification. Its design allows it to be modified to work with other claim systems.

When was it launched?

Second quarter of 2014.

Where can I get more information?

Documentation and additional information is available from Crawford Desktop Steering email group: Crawford Desktop Steering.