Crawford CAT Connection

What does it do?

The award-winning, self-service CAT Connection event resource management system links Crawford U.S. employees and independent adjusters into a real-time virtual workforce that integrates directly to the Crawford Claims Management System and helps expedite claims set-up. CAT Connection allows the rapid deployment and assignment of personnel and assists with coordination and communication between field staff and the operations center.  The Web-based application also helps employees work together using social media, and it will become available for smartphones as a Crawford Mobile Application for iPhone^®, BlackBerry^® and Android^® operating systems, allowing access to data, event updates and social functions when a computer is not available or viable in a field situation.

CAT Connection also connects to the company’s Human Resource system in the U.S., allowing for faster activation and deployment of full-time employee and independent adjusters. Additionally, the system allows adjusters to accept specific event-related requests for standby and deployment. 

How does it help us?

It helps Crawford and its clients save time, effort, and money—and it makes a real difference versus the previous paper-based systems. CAT Connection significantly decreases amount of time from an expectation of situation damage (such as flooding) to deploying adjusters on-site for clients. It also provides faster and more direct communication to (and between) field adjusters.

Who uses it?

Catastrophe (CAT) Services
Crawford Global Technical Services^®

When was it launched?

2012

Where can I get more information?

Crawford’s Product Pavilion videos
Jacob Laudenslager, Vice President, Property and Catastrophe Services, Jacob_Laudenslager@us.crawco.com, 404-300-1202