What is it?

• Affinity Portal is a Web-based application that makes it easy for brokers and insurers to securely submit affinity claims.  Its functions include a customizable intake form, electronic intake mechanism, claimant eligibility check, and data validation.
• MyClaimsAgent is a Web-based and mobile enabled multilingual application that allows claimants to submit new affinity claims or supporting documentation on existing claims.  Its functions include claimant user verification, duplicate claim check, claimant notification, and an adjuster tool for viewing claimant documentation.
• Affinity Portal and MyClaimsAgent provide a spectrum of self-service tools to clients and claimants.
• Significantly eliminates redundancy in data entry and related errors.
• Satisfies strict Payment Card Industry electronic security compliance requirements.
• Can be custom-branded by insurers so it appears to be their system.
• To access Affinity Portal from iPhone^®, Android^® and BlackBerry^® smartphones or tablets, users will download a Crawford Mobile Application from the app store of the related device: Google Play for Android, iTunes App Store for iPhone/iPad, and App World for BlackBerry.
• MyClaimsAgent and Affinity Portal are integrated with Crawford’s claims management system, which is used as the back-end system for recording claim details and dockets.

What does it do?

Clients and brokers are now able to use the new Affinity Portal to submit claims, look up their status, and communicate with Crawford adjusters online using a computer or any major smartphone and tablet device. In addition, the claimant self-service technology called MyClaimsAgent allows claimants to submit new claims or supporting documentation on existing claims online or using mobile devices.

The new product suite dramatically improves client and claimant experience while significantly improving operational efficiency and work product quality through rules-based automation and integration. The technology is customizable to specific needs and allows custom branding by insurers

How does it help us?

In combination, Affinity Portal and MyClaimsAgent provide a market leading technology for the affinity programs, enabling us to serve this market.

Who uses it?

All Crawford (but not GCG and Contractor Connection^SM) as well as clients such as Chubb.

When was it launched?

In incremental releases since 2013.

Where can I get more information?

Write to Affinity_Sup_Prod@us.crawco.com.